- Research Keywords:
- service failure, service recovery, service marketing, customer satisfaction, service quality
- Collaboration interests:
- service marketing, service failure, service recovery, customer satisfaction, service quality, customer service, corporate social responsibility
To see other contact details you need to have an active task with this person
The above links will open in a new tab in your web browser. Once you are signed in, you can come back to this browser tab and reload it to see the contact form.